The snom 821 is snom's answer to the Cisco SPA 525G class deskphone. The snom 820 is a very solid deskphone with the dial buttons feeling even better than the Cisco unit. Some of the outstanding features are compatibility with Microsoft Lync Server 2010, 12 Line Keys, 5 way local conference handling, and a built in gigabit switch.
Pros
-Lync firmware (No extra cost)
-HD voice
-solid unit
-Gigabit switch
-WIFI capable (you need to buy Wifi dongle)
-USB ports
-Free 10 Extension Windows/Mac/Linux Phone System Included! Click Here.
Cons
-Up/Down/Left/Right rocker feels a little mushy
-long boot time
-Ineffecient access to assignable buttons/BLF buttons?
-As of 12/20/2010 - No sidecard that shows BLF
Corrections to Video:
-"unlike the 870" (not 821)
Cisco SPA 525G Versus snom 821
Here is my quick comparison of the snom 821 Compared to Cisco 525G. The Cisco unit is approximately $100 more and gets you some interesting features: Bluetooth capability, 2.5 stereo headset jack and ability to view photos and play Mp3's. So if you want a multi-media device it looks like Cisco is catering to you.
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