3CX Adds Call Center Features to Its Windows PBX

It looks like 3CX Phone System is getting Call Center Features such as Barge In, Listen In, Whisper In, Call Queues, SLA alerts, and Call back. They have a very cool, Silverlight based client that gives easy access to the features as shown in the photo above. 3CX has gone the route of having a seperate licensing fee for call center features.

Read the whole article and video here:

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