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Assign a PSTN Numbers to Microsoft Teams Bots & Calling API Apps "Potentially by Q3 [2019]”


Those organizations who want to fully move to Microsoft Teams, but are dependent on 3rd party voice add on apps have been asking us regularly when PSTN Numbers can be assigned to Microsoft Teams Bots.

According VinodRavichandran, the answer is: "PSTN Calling is planned for this year, potentially Q3."

This should allow PSTN callers to dial into voice apps built using the Teams Calling API like IVR's and other custom voice apps.

Source:
https://github.com/microsoftgraph/microsoft-graph-comms-samples/issues/29#issuecomment-465684066

Using Microsoft Teams for Audio Streaming a Live Event With PSTN Access to the Stream

In this article we will look at using Microsoft Teams to provide the audio of an in person meeting to those not present.

It’s not uncommon for churches (and I suspect other events), even quite small ones, to want to provide the ability for individuals to listen in using the web or a phone call. The church service is mostly attended in person with a few individuals dialing in to hear the audio. Since the people needing to listen in are often not tech savvy, being able call in via phone is imperative.
In some cases the audio is supplied to the stream by a phone call and other will have an internet connection.

For this scenario to work smoothly a few things are necessary:
  1. Ability to dial a phone number only to get directly into the “conference”. (without requiring PINs) Not Possible
  2. Ability to access the live audio via PSTN or web streaming: Possible with Meeting
  3. All callers except the one providing the audio must start & remain muted. Not Possible
    1. In essence, all users must be muted when they join the meeting
    2. Except the organizer providing the audio stream
    3. Ideally all listening users cannot unmute themselves.
  4. Auto record: Possible with Live Event
  5. Nice to have: Place the recording at a publicly accessible location
  6. No setup for each meeting
How does Microsoft Teams Meetins and Live Events cover these requirements?

Meeting w/Audio ConfLive Event
Join Audio via PSTNYesNo
PSTN w/o PINNoNo
Join Audio via WebYesYes
Auto Mute NoYes
Auto Organizer UnmutedYesYes
Manual Mute AllYesYes (N/A)
Auto RecordYesYes
Recording Immediately Available?Yes
Auto Recurring MeetingYesNo
Auto Move RecordingNoNo
Live TranscriptionYesYes
Live Translation?Yes

One of the reasons Microsoft Teams Live Events are not ideal:
  • A live event needs to be setup for each event
  • Need a fairly tech savvy person at each meeting
  • No PSTN/Call In capability to access the Live Event audio stream
For this reason we’ll focus on using Microsoft Teams Meeting with Audio Conferencing/Conference Bridge. Here are the steps.

Initial Configuration

  • Setup Office 365 and Teams Audio conferencing  service
  • Setup Conference Bridges | Bridge Settings
    • Meeting entry and exit notification = Off (or as desired) 
    • Ask callers to record their name before joining a meeting = Off
  • Setup a Teams Meetings | Meeting Policy (or modify “Global”)
    • Allow Transcription  = On
    • Allow Cloud Recording = On
    • Automatically admit user = Everyone
  • Setup Meetings | Meeting Settings
    • Anonymous user can join a meeting = On
  • Create a recurring meeting
    • (May add some more details)
  • Determine the way you will get your audio into the conference
    • If you will supply the audio to the meeting via PSTN, you can use something like the Rolls PI9 to supply the audio to the meeting.
    • Otherwise you supply the audio via a Microsoft Teams client and USB as the microphone source.


Organizer Meeting Preparation

  • If using PSTN to supply the audio:
    • The organizer will dial into the conference using the meeting telephone number, meeting ID and organizer PIN.
  • If using an internet connection, Microsoft Teams client & USB audio source
    • Start of Teams client and join the meeting
    • If you want a recording, click” Start Recording”
    • Since users will join unmuted, this method allows organizer to more easily mute those listening. Do NOT use “Mute All” as this will mute the


Joining the audio “Stream”

  • If joining via the web using a PC, just click on the Teams meeting link
    • Users must be instructed to not unmute themselves
  • If joining via PSTN, dial the meeting phone number, meeting ID


Summary

At the moment this solution works, but a few things could greatly improve the experience for this scenario:
  • A telephone number could be assigned directly to a meeting (with no meeting ids required)
  • A recurring meeting could be set to mute participants on join
  • Either start the recording automatically when organizer joins, or allow

Other references:
https://www.rolls.com/productImage.php?pid=PI9

Microsoft Teams in 5 Minutes: Manage Devices (Manage & Control Desk & Conference Phones)


What can you control?

  • Save a note about the device (nice!)
  • Save an “organization asset tag” as well.
  • Retrieve the diagnostics log file from a device.
  • Restart a phone


Management

Allows you to assign configuration profiles.


Tips

  • to select devices, left click on the left of the first column
  • you can multi-select devices by repeating the above
  • ability to jump to the current user signed into the phone


Notes

  • To manage a device, just sign in, that's it!
  • Actions may take a while. for example, restart could be delayed by a minute or so.
  • If you edit a device name, you may not be able to search for the new text right away
  • If a device doesn't show up, try signing out and back in.


https://docs.microsoft.com/en-US/microsoftteams/device-management

How to Get Local Logs from Yealink Teams Edition Phone

image

  1. Get the IP address of the phone either from an IP scanner or using the Teams UI on the phone: Settings | Devices Settings | About. (Note: if clicking on “Device Settings” doesn’t work, try restarting the phone, sometimes it works then.)
  2. Log into the phone web portal with the IP address
  3. Enable Local Log if not already and recreate the problem.
  4. Settings | Configuration | Under local log, click “Export Local Log”