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Web Chat Widget Solutions for Microsoft Lync


Its not uncommon to get requests from clients and others about whether there is a web chat solution for Microsoft Lync to embed functionality in a website for public customer to contact Lync users/groups. Below are some we have noted, not all tested, not necessarily recommended and in no particular order:

Enabling Technologies ETC Web Chat: click here
Notes: Price $4995 USD

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Evangelize SmartChat
http://www.evangelyze.net/smartchat.asp

Notes: Silverlight requirements, cost $1800 per agents seems a bit high if low functionality needed
Pros: Very slick and nice features

e-Office
http://unified-communications.blogspot.com/2010/09/ocs-webchat-also-works-with-microsoft.html
e-Office OCS/Lync2010 web chat. Notes: Hosted (not sure vendor is selling product anymore?)
http://www.e-office.com/about-e-office/

Orbitone
Now developer Thomas Stock from Orbitone has a produced a free Lync presence and chat widget that will allow your customers to chat to you from your website.

Blog and Download: http://www.orbitone.com/en/blog/default.aspx
Code: http://lyncwidget.codeplex.com/
Try it out right now: http://lyncpresence.orbitone.com/

Clarity Connect Web Chat Gateway
Notes: Requires Contact Center backend/hosted.

Not exactly Web Chat Widget, but getting somewhat close is Lync MVP Tommy Clarke’s “Lync Support Session Web Page” Code:
http://gallery.technet.microsoft.com/lync/Lync-Support-Session-Web-3e1c8889

If you think Microsoft should include this functionality on Lync Server, vote below:
http://lync.ideascale.com/a/dtd/Lync-Web-Chat-Embed-Anonymous-WebChat-on-Website/519354-16285

7 comments:

  1. They're charging for the chat widget now. 99 Euros

    ReplyDelete
    Replies
    1. Thanks for the update Darrel. hmm.

      Lync Server 2013 has UCWA, making such an app trivial, so they may have a limited window to benefit from this developement so i don't begrudge them.

      Delete
    2. Anyone doing a widget for 2013 yet?

      Delete
  2. Use Best Live Chat for Website offered by EazeConnect to vanish the barriers that lag you behind to chat with your website visitors satisfactorily without facing any trouble on your website and chat wih your visitors in any language.
    Get more closer to us here
    http://eazeconnect.com/eazechat.html

    ReplyDelete
  3. Enabling WebChat for Microsoft Lync/ Skype for Business: There are many chat solutions on the market that rang in price and features. Most of the solutions will require you to have a second client and multiple windows open to reply and address the questions coming in. I have heard of one solution that ties in directly with the Lync/ Skype for Business client and that is Enabling WebChat. Supposedly when a customer clicks on the "live chat" button on the companies website, it will start a conversation that is hosted inside of the Skype for Business chat client. Agents will be able to respond using their Skype client. It appears to be a super cheap solution and allows for unlimited agents. Hope this helps :)

    ReplyDelete
  4. Enabling WebChat for Microsoft Lync/ Skype for Business: There are many chat solutions on the market that rang in price and features. Most of the solutions will require you to have a second client and multiple windows open to reply and address the questions coming in. I have heard of one solution that ties in directly with the Lync/ Skype for Business client and that is Enabling WebChat. Supposedly when a customer clicks on the "live chat" button on the companies website, it will start a conversation that is hosted inside of the Skype for Business chat client. Agents will be able to respond using their Skype client. It appears to be a super cheap solution and allows for unlimited agents. Hope this helps :)

    ReplyDelete
  5. could you modify the html page to send a im to the support team members and then have them start the meeting and update the page with the meeting number?

    ReplyDelete