Its not uncommon to get requests from clients and others about whether there is a web chat solution for Microsoft Lync to embed functionality in a website for public customer to contact Lync users/groups. Below are some we have noted, not all tested, not necessarily recommended and in no particular order:
Enabling Technologies ETC Web Chat: click here
Notes: Price $4995 USD
Notes: Silverlight requirements, cost $1800 per agents seems a bit high if low functionality needed
Pros: Very slick and nice features
e-Office OCS/Lync2010 web chat. Notes: Hosted (not sure vendor is selling product anymore?)
Now developer Thomas Stock from Orbitone has a produced a free Lync presence and chat widget that will allow your customers to chat to you from your website.
Blog and Download: http://www.orbitone.com/en/blog/default.aspx
Try it out right now: http://lyncpresence.orbitone.com/
Clarity Connect Web Chat Gateway
Notes: Requires Contact Center backend/hosted.
Not exactly Web Chat Widget, but getting somewhat close is Lync MVP Tommy Clarke’s “Lync Support Session Web Page” Code:
If you think Microsoft should include this functionality on Lync Server, vote below: