I’ve been testing the latest snom UC Edition firmware and I came across some items I thought others might want to hear about.
Currently intercom is not a feature of Microsoft Lync. (phone to phone 2 way audio without called party needing to pickup) But with snom UC Edition devices you can configure intercom functionality to other snom UC Edition devices.
- You can do an intercom from a snom UC Edition thru Lync Server to another snom UC Edition device. So this means you can “intercom” people in other sites or across the globe!
- snom achieves this by sending “alert-info” in SIP packet and Lync sends this along.
- How to configure?
- On device receiving intercom: Web GUI Advanced > Behavior > Intercom Policy=Always (or your desired setting)
- On the phone initiating an Intercom call: In web gui setup a button of Intercom type and no SIP URI (this will allow you to type one in at time of call)
- If you want you can assign a Intercom button to a specific user by specifying sip uri
- NOTE: This may be a security concern in some scenarios/offices.
How to do a Lync “Safe” Transfer
- What if you want to do a transfer, but if the other person doesn’t answer you want the call to come back to you? In Lync this is called a safe transfer, and currently the only client that can do this is the Lync Attendant. (other than snom UC Edition)
- How do you do a safe transfer with snom?
- Establish Call, then Press the Transfer Button, dial extension# you want to transfer to. Now you press the right context soft-key under the screen to “Safe Transfer” this call.
- If the person you transferred to does not answer, the call will come back to you. If you are on the phone it will come back to you as a call on hold. (how handy)
Show Line Info/Button Labels on snom 821
- Press and Hold the buttom clear button on the right of the 821 screen
- or go into the Web GUI and set the Preferences > Line info layer
Show the 12 Virtual Keys on snom 821
- Press and Hold the Top clear button on the right of the screen
Call Waiting Sound & Indication Settings
With Lync Phone Edition devices there is no setting (Lync 2010 and Attendant there is) to modify how the phone acts on 2nd+ incoming call. With snom UC Edition you can tweak this.
- To Turn off/Tweak Call Waiting “Beep Beep” by going to snom phone Web GUI and Advanced > Audio > Call Waiting Indication. You have the option of On/Visual Only/Ringer/Off.
Speed Dial a Partial Number
This was a tip given by snom support.
- Type=Speed Dial
- Number= <the-part-of-number-you-want-speeddial-to-type-for-you>;number=icomplete
- Short Text=<whatever-you-want>
snom UC Edition seems to be getting to be a quite compelling IP phone to bring a complete voice feature user experience to Lync.
Acknowledgements: Thanks to Mark Orman of Novus LLC for several of these cool tips.