6/2014 UPDATE: Attendant Pro for Lync has been released and Trial is available! Click Here
The team at Landis Computer Technology Solutions is excited about our Lync 2013 Attendant Pro product that is currently in final stages of development. We wanted to give you a little glimpse at what we have planned for this new commercial product and an opportunity to sign up for a limited BETA that is coming soon.
What are the core design goals of Microsoft Lync 2013 Attendant Pro?
- Modern Look & Feel: Lync 2013 Optimized Product
- Simple to Implement: Requires no additional server or backend components
- Broad Device Interoperability: Works with Lync Phone Edition and Lync Qualified devices that support Better Together over Ethernet (Polycom VVX and snom UC Edition) and your favorite Lync Optimized USB headset
- Maximize Efficiency: Single Click or Touch for often repeated voice handling tasks
- UC Functionality Not Compromised: Video, Desktop Sharing, Conferencing, Instant Message functionality available to Attendant Pro user
Modern Look & Feel: The Lync 2013 Attendant Pro has the same look and feel as the Lync 2013 client. This means user training required is minimal. Clean look, informative tiles, and user photos are some of the components that make the Attendant Pro a fresh and brilliant experience.
Simple to Implement: No server side component required: Just install a simple Windows app to your PCs. Lync 2013 Attendant Pro supplements the existing Lync 2013 client and brings optimized voice call handling functionality to your receptionist/attendant users.
Lync contact Groups and Exchange Distribution Lists that are already setup in the Lync client automatically flow to Attendant Pro.
Maximize Efficiency: The Lync 2013 Attendant Pro makes handling a large volume of the voice calls as efficient as possible. Common call handling functions like transfer are always 1 click away. Hold, Park, Blind Transfer, Safe Transfer or Consultative transfer are never more than 1 click plus contact.
Who is “In a Call” Literally a Glance: Unique “In a Call” presence indicator shows users who actually on the phone versus in a meeting at a glance across a large group of users.
Incoming, Current and Handled calls are presented in a logical and easy to understand format. Interacting with calls in any of these states is 1 click. At a glance get a complete view of Handled calls: on hold or park, Park#, Holding time, complete waiting time and more.
Mouse or Touch Friendly user interface
Call Pop via the web service of your choice means you can easily connect Lync and your CRM, ERP, SQL Reporting Services report or other business specific information with no programming or custom CEBP development.
Broad Device Interoperability: Microsoft Lync Attendant Pro works with Lync Phone Edition devices with USB Better Together: Polycom CX600, HP 4120, Aastra 6725ip. The Attendant Pro also works with the new generation of Lync Compatible devices with Better Together over Ethernet by Polycom and snom. It goes without saying that Lync Optimized USB Headsets and devices like Polycom CX300 work as well.
UC Functionality Not Compromised: Just because a receptionist may spend a lot of time handling voice calls does not mean they want to loose the collaborative power of Microsoft Lync. Features like group instant message, video calling, meeting join and desk sharing or viewing are all available since the Lync client runs in parallel with the Attendant Pro.
The Microsoft Lync 2013 Attendant Pro is a client side application that works in most instances that the Lync 2013 client works.
- Server/Service Requirements
- Lync Server 2013 On Premise
- Lync Hosting Pack
- PC Requirements
- Meet Lync 2013 hardware requirements
- Lync 2013 application installed
- Devices Compatibility
- Lync Phone Edition “Aries” with Better Together1
- Lync Compatible/Lync Qualified devices with Better Together over Ethernet
- Lync Optimized Headsets and devices
1-Some telephony features (like Safe Transfer) may not be available
Frequently Asked Questions
Q. Does it support a Lync 2010 Server infrastructure?
A. Lync Attendant Pro works with any server that fully supports Lync 2013 client.
BETA Program Sign Up Landis Computer Technology Solutions is looking for BETA testers. If you have interest in being part of a limited BETA group, please add your contact information here: Click Here