Is Microsoft Lync the UC solution that consumer IM providers can not afford to not be connected to? But perhaps even more importantly: does AOL have plans to return AIM to relevancy via an enterprise UC federation exchange service?
Microosft has noted that its support for AIM and Yahoo on it’s PIC (Public IM Connectivity) service is “winding down”. While mindshare for AIM among general users is non-existent, there is a loyal following in trader/financial sector users.
In an interesting move that indicates AOL values Microsoft Lync federation, AOL is offering direct AIM federation with Microsoft Lync:
“AOL is pleased to offer Microsoft Lync customers the opportunity to continue their current federation with AIM and establish new federations if needed. For the first time, we are enabling companies with the ability to establish a direct relationship with AOL to provision and manage their connectivity to the AIM network. This will also allow you to have direct and immediate access to AIM technical support engineers who can quickly identify and resolve any AIM-related issues, thus making the transition to AOL is seamless with no disruption to your company and users.
It is interesting the AOL notes they are offering support from “a dedicated team of enterprise engineers…” and “federation with other companies currently connected to the AIM network”
“Our customers receive technical support from a dedicated team of enterprise engineers. In addition, AOL will soon offer other optional services that will extend the reach of federation with AIM to include federation with other companies currently connected to the AIM network.
Does this mean that AOL is aiming (no pun intended!) to become a Lync/UC federation exchange? Will AIM avoid fading into the sunset by becoming relevant again via some enterprise federation exchange service?
Does this indicate that Microsoft is the party not interested in continuing the relationship with their existing PIC service?