Wish You Had Dedicated Keys for UC Call Control? Logitech G105 Can Help
If you or your users handle calls all day long and rely on a headset alone, dedicated buttons for control could increase efficiency. The Logitech G105 keyboard brings 6 dedicated keys (x3 memory) that can be utilized for call control. Since not all the Skype for Business/Lync shortcut keys are global (which means the user would need to verify the correct window has the focus before pressing a button and that doesn’t seem to be a solid solution to me) we combine the free Call Monitor Pro with Skype for Business/Lync with the G105 to bring dedicated call control keys to Skype for Business/Lync. For attendant console users we also demo the G105 with Attendant Pro for Lync & Skype for Business.
See G105 + Skype for Business Setup in Action
How to Configure
The simple overview of the setup: #1-assign the G105 keys to some keyboard key combination using the “Logitech gaming software”. #2-assign the G-keys to Call Monitor Pro or Attendant Pro #3-Done.
A simple way to make the G1..G6 keys useable in Call Monitor Pro/Attendant Pro is to assign them to ctrl+number keys corresponding to the G key number. G1 = crtl+1 for example. Use the “Logitech Gaming Software” to setup application to do this.
Now switch to Call Monitor Pro or Attendant Pro and open Options | Shortcut Keys and assign G1 thru G6 to call control functions functions of your choice. That’s it! Now you have keys that can control Skype for Business calls anywhere in Windows.
Having dedicated keys for call controls increases efficiency of all users and especially those who are handling calls regularly. It also adds a level of convenience & proficiency to users who may be used to a desk phone. The keyboard is affordable at $40-60 street price and since it is designed for gaming, very responsive.
As an enterprise solution rolling out key assignments to the Logitech keyboards would be essential and I haven’t inquired if this is possible.
[free] Call Monitor Pro for Lync & Skype for Business: bit.ly/callmonitorpro
[free trial] Attendant Pro for Lync & Skype for Business: http://landiscomputer.com/attendantpro