Lync User Tip #20: How to Record Lync to PSTN Calls (With No Addon)


Ever want to record a Lync to PSTN call but stymied by Lync’s need for call to be a conference call? Here is a very simple work around…


#1- Make the PSTN/Phone call

#2- Click on People Options | Invite by Email.


#3- An email meeting invite will result, you can just close it. Now the call will be a conference and you can start recording. Note that the PSTN side of the call will get a recording “the meeting is being recorded”


Note: A slick alternative to “Invite by Email” trick is to drag a contact that cannot do a Conference (like a Live Messenger or even an Offline Lync Contact). The contact will fail to join, but the call will then be converted to a Conference and you will be able to recording as well. If you have your Lync admin create a Lync user name “Recording” that is always Offline, this will make logical sense in the CDR and Missed Call Log.

Note: Your Lync administrator does need to have Lync recording enabled, if they need any help with that, have them take a look at the below excellent tutorial:

See the whole Lync User Tips Series:

1 comment:

  1. Thanks for your valuable posting.I have collect more than information from your website. It is really wonderful blog. But now i am using Total recall recording app at present on my htc androidone, its working graet.!!!