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Large Enterprise Voice Rollouts

imageInterested in Lync implementations that include a large number of Voice  users?

Below is a list of large Enterprise Voice installs. We’d be glad to hear about your Lync install with a large number of enterprise voice users. Post in the comments or contact me on twitter @matthewlandis

Company

Total Users

EV Users

Call Center

Case Study

Shell

90,000

~125,000

n/a

Click Here

CommonWealth Bank AU  

32,000

 

Click Here

AstraZeneca  

25,000

 

Click Here

LA Fitness  

25,000

 

Click Here

Sprint

40,000

19,000

Max ACD

Click Here

University of Illinois

~30,000

+15,000

 

Click Here

Swisscom  

15,000

 

Click Here

Dell

100,000

13,000*

 

Click Here

SAP

 

+8,000

 

Click Here

MWH Global  

8,000

ICE HelpDesk

Click Here

South Ayrshire Council

4,228

4,228

 

Click Here

London Borough of Enfield

 

3,000

 

Click Here

Marquette University

11,500

2,500

 

Click Here

RedWing Shoes

2,100

2,100*

Max ACD

Click Here

SINTEF

 

~2,000

 

Click Here

BancTec

 

1,200

PraireFyre

Click Here

* planned deployment
~ approximately

Thanks to https://twitter.com/itommyclarke for all the help with this list.

10 comments:

  1. 4228
    http://www.exactive.co.uk/unified-communications/success-story/organisations/south-ayrshire-council
    regards
    John

    ReplyDelete
    Replies
    1. appreciated and included John. nice case study!

      Delete
  2. ~1200 EV users over 8 countries, using PrairieFyre as the contact center solution in US, UK and Sweden. http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000002890

    ReplyDelete
  3. MWH Global, 8000 Users, 35 Different countries, ICE Helpdesk as contact center software.

    Thanks
    http://www.microsoft.com/casestudies/Microsoft-Lync-Server-2013/MWH-Global/Wet-Infrastructure-Firm-Uses-Collaboration-Solution-to-Achieve-Competitive-Edge/710000003050

    ReplyDelete
  4. The University of Illinois currently has nearly 30,000 Lync users with over 15,000 of them being EV-enabled, recording over one million calls a month at nearly two million minutes.

    Also Marquette University is a marque deployment for Lync and was one of the first:
    http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001798

    ReplyDelete
    Replies
    1. Jeff, thanks for memory jog! i knew about marquette u.

      Delete
  5. SAP more than 8.000 Lync Enterprise Voice Users: http://scn.sap.com/community/technology-innovation/blog/2013/01/03/chattalkshare-everyonesap-is-on-lync-8k-employees-enjoy-enterprise-voice-

    ReplyDelete